Privacy Policy

This Privacy Policy ("Policy") sets out how kenzo188 ("we", "us", "our", "the Platform"), the operator of the online gambling and sports betting platform accessible at kenzo188.cam, collects, uses, discloses, stores, and protects the personal data of individuals ("you", "your", "the Member") who access or use our services.

kenzo188 takes data protection seriously. We recognise that our members — including those located in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, and across Malaysia — entrust us with sensitive personal and financial information when they register and play on our platform. This Policy explains how we handle that trust.

This Policy applies to all personal data collected through the kenzo188 website, any associated mobile-optimised application, our customer support channels, and any promotional or marketing communications we send. It should be read together with our Terms & Conditions, which form part of your agreement with kenzo188.

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

kenzo188 collects personal data through several channels: directly from you when you register and use the platform; automatically through your device and browser as you interact with our website; and from third-party sources where necessary for verification and fraud prevention purposes.

3.1 Registration & Account Data

• Full legal name and date of birth
• Email address and mobile phone number
• Residential address (city, state, postcode)
• Username and encrypted password
• Account preferences and communication settings

3.2 Identity Verification (KYC) Data

• Government-issued photo identification (e.g., MyKad, passport)
• Proof of address documents (e.g., utility bills, bank statements)
• Proof of payment method ownership
• Selfie or video verification images where required

3.3 Financial & Transaction Data

• Deposit and withdrawal records including amounts in MYR and timestamps
• Payment method details (e-wallet identifiers, masked bank account numbers)
• Cryptocurrency wallet addresses used for BTC, USDT, ETH, or BNB transactions
• Bonus credits received and wagering activity records

3.4 Gameplay & Betting Data

• Game session history, bet placement records, and outcomes
• Sports betting selections including Liga Super Malaysia, EPL, and other markets
• Responsible gambling tool usage (deposit limits, self-exclusion periods)

3.5 Technical & Device Data

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Session duration, pages visited, and click-path data
• Cookie identifiers and analytics tracking data

3.6 Communication Data

• Live chat transcripts and email correspondence with our support team
• Feedback, complaints, and dispute records
• Marketing communication preferences and opt-in/opt-out records

kenzo188 processes personal data for the following specific purposes. We apply the principle of purpose limitation — data collected for one purpose will not be used for a materially different purpose without your knowledge.

kenzo188 processes personal data on the following legal bases, depending on the specific activity:

• Contractual Necessity: Processing required to perform our obligations under the Terms & Conditions you accepted at registration — including account creation, payment processing, and delivery of gaming services.
• Legitimate Interests: Processing required for fraud prevention, platform security, responsible gambling monitoring, and improvement of our services — where such interests are not overridden by your fundamental rights.
• Legal Obligation: Processing required to comply with applicable international licensing obligations, anti-money laundering (AML) requirements, and age verification standards.
• Consent: Processing for marketing communications and optional analytics cookies, where you have expressly opted in. You may withdraw consent at any time by contacting support or updating your account preferences.

kenzo188 does not sell your personal data to any third party under any circumstances. We may share personal data with trusted third parties only in the specific circumstances described below:

6.1 Service Providers (Data Processors)

We share data with third-party service providers who assist in operating the platform. These include payment processors (such as the operators of Touch 'n Go eWallet, DuitNow, FPX, Maybank, CIMB, and similar channels), gaming software providers, KYC verification services, and IT infrastructure operators. All processors are bound by data processing agreements that restrict their use of your data to the services provided.

6.2 Regulatory & Law Enforcement

We may disclose personal data to competent authorities where we are legally compelled to do so, where disclosure is necessary to prevent fraud or financial crime, or where required under applicable international gaming licensing obligations. We do not voluntarily share data with Malaysian government authorities beyond what may be required under applicable law.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the kenzo188 business, personal data held by kenzo188 may be transferred to the acquiring entity as part of that transaction. Affected members will be notified in advance of any such transfer.

kenzo188 retains personal data for only as long as is necessary to fulfil the purposes for which it was collected, or as required under applicable licensing and legal obligations. The following general retention guidelines apply:

• Account data — retained for the duration of your active membership and for a period of 5 years following account closure, to satisfy AML and licensing audit requirements.
• KYC documents — retained for a minimum of 5 years from the date of verification in line with international AML standards.
• Transaction records — retained for a minimum of 5 years from the date of each transaction.
• Support communications — retained for 3 years following closure of the relevant case, to support dispute resolution.
• Marketing preferences — retained until you withdraw consent or request deletion, whichever is earlier.
• Cookie and analytics data — typically retained for 13 months from the date of collection.

Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be attributed to any identifiable individual.

kenzo188 uses cookies and similar technologies to operate and improve the platform. Cookies are small data files stored on your device that allow us to recognise you across sessions, remember your preferences, and analyse how the platform is used.

You may manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies will impair your ability to log in and use core platform features. kenzo188 does not use third-party advertising cookies or cross-site tracking technologies for commercial targeting.

kenzo188 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include but are not limited to:

• 256-bit TLS/SSL encryption for all data transmitted between your device and our servers
• Encryption at rest for sensitive stored data including KYC documents and financial records
• Access controls — internal staff access to personal data is restricted to those with a legitimate operational need
• Two-factor authentication (2FA) available to all members and required for internal staff accounts
• Regular security audits and penetration testing of platform infrastructure
• Fraud monitoring systems operating continuously to detect suspicious account activity

While kenzo188 employs robust security practices, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own login credentials. If you believe your account has been compromised, contact our support team immediately at [email protected].

As an internationally operated platform, kenzo188 may transfer and store personal data on servers located outside of Malaysia. Such transfers may occur in connection with the services provided by our gaming software vendors, KYC processors, and infrastructure partners who operate internationally.

Where data is transferred to a country that does not provide an equivalent level of data protection, kenzo188 ensures that appropriate safeguards are in place — such as standard contractual clauses or equivalent data transfer mechanisms — to protect your information to a standard consistent with this Policy.

You hold the following rights in relation to your personal data held by kenzo188. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within 14 business days.

The kenzo188 platform is strictly for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from any individual under the age of 21.

Age verification is conducted as part of the registration and KYC process. If kenzo188 discovers that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, notify any relevant parties as required, and securely delete all personal data associated with that account. Any funds deposited by an underage user will be returned to the original payment method.

kenzo188 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing activities, platform functionality, or applicable legal and regulatory requirements.

Material changes to this Policy will be communicated to registered members via the email address associated with their kenzo188 account and/or through a prominent notice displayed on the platform. The "Effective Date" at the top of this document will be updated to reflect when any revised version enters into force.

Continued use of the kenzo188 platform following the publication of an updated Privacy Policy constitutes your acceptance of that updated Policy. We recommend that you review this page periodically to stay informed of how we handle your personal data.

For any questions, concerns, or requests relating to this Privacy Policy or to the personal data we hold about you, please contact the kenzo188 privacy team using the details below. We are committed to handling all data-related queries with care and within our stated response timeframes.

If you have concerns about how your data is handled that we are unable to resolve directly, you may wish to seek independent advice or contact a relevant data protection authority in the jurisdiction applicable to your circumstances.